HADIATAMA, M. Factors influencing customer loyalty to internet service provider users of FirstMedia in Jakarta. Indonesia Auditing Research Journal, [S. l.], v. 10, n. 4, p. 135–144, 2021. Disponível em: https://journals.iarn.or.id/index.php/ARJ/article/view/51. Acesso em: 10 jul. 2026.