The impact of job burnout and cyberloafing on company performance: The mediating role of employee performance
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Published:
Jun 24, 2026
Keywords:
Company Performance, Cyberloafing, Employee Performance, Job Burnout, SEM-PLS
Section
all areas of economics
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Abstract
This study aims to examine the effect of job burnout and cyberloafing on company performance, with employee performance serving as a mediating variable. The research was conducted at KPKNL Serang and involved 44 respondents selected through total sampling. A quantitative approach was employed using a Likert-scale questionnaire, while data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results show that job burnout has a negative and significant effect on employee performance. In addition, employee performance has a positive and significant effect on company performance and significantly mediates the effect of job burnout on company performance. However, cyberloafing does not have a significant effect on either employee performance or company performance, and it is also not mediated by employee performance. These findings highlight the importance of managing job burnout to improve employee productivity and overall company performance.
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How to Cite
Yunita, I., Jubaedah, D., & Nahraeni, S. (2026). The impact of job burnout and cyberloafing on company performance: The mediating role of employee performance. Indonesia Auditing Research Journal, 15(2), 214–223. https://doi.org/10.35335/arj.v15i2.690
References
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Angelini, G. (2023). Big five model personality traits and job burnout : a systematic literature review. BMC Psychology, 11(49), 1–35. https://doi.org/10.1186/s40359-023-01056-y
Bakker, A. B., Vries, J. D. De, & Bakker, A. B. (2021). Job Demands – Resources theory and self- regulation : new explanations and remedies for job burnout explanations and remedies for job burnout. ANXIETY, STRESS, & COPING An International Journal, 5806, 1–20. https://doi.org/10.1080/10615806.2020.1797695
Beer, L. T. De, Hill, C., & Scholtz, E. (2023). Personality , job burnout , and somatic complaints : A structural model in a South African sample. 1–9.
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Fan, T. (2023). Examining Toxic Leadership Nexus With Employee Cyberloafing Behavior via Mediating Role of Emotional Exhaustion. Journal of Organizational and End User Computing, 35(1), 1–23. https://doi.org/10.4018/JOEUC.320817
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Gabriel, K. P., & Aguinis, H. (2022). ScienceDirect How to prevent and combat employee burnout and create healthier workplaces during crises and beyond. Business Horizons, 65(2), 183–192. https://doi.org/10.1016/j.bushor.2021.02.037
Galanis, P., Moisoglou, I., Katsiroumpa, A., Vraka, I., Siskou, O., Konstantakopoulou, O., Meimeti, E., & Kaitelidou, D. (2023). Increased Job Burnout and Reduced Job Satisfaction for Nurses Compared to Other Healthcare Workers after the COVID-19 Pandemic. Nursing Reports, 13, 1090–1100.
Hair, J. F., Hult, G. T. M., & Ringle, C. M. (2021). A Primer on Partial Least Squares Structural Equation Modeling ( PLS-SEM ).
Hair, J., Ringle, C. M., & Sarstedt, M. (2021). Partial Least Squares Structural Equation Modeling ( PLS-SEM ) Using R.
Harjadi, D., Fitriani, L. K., Djuniardi, D., & Supriatna, O. (2024). ANALYSIS OF THE EFFECT OF JOB BURNOUT AND ORGANIZATIONAL COMMITMENT TO EMPLOYEE PERFORMANCE MEDIATED BY CYBERLOAFING BEHAVIOR. 695–705.
Hasanah, A. (2025). Hubungan Antara Job Burnout dan Cyberloafing dengan Work-Life Balance di Lingkungan Kerja : Studi Empiris pada Karyawan. Journal of Economics and Business UBS, 14(3), 481–491.
Hu, D., & Lan, Y. (2024). The dual path effect mechanism study of digital-HRM on employee innovative performance and cyberloafing. Plus One, 1–33. https://doi.org/10.1371/journal.pone.0307195
Ilham, Aqdir, Messa, S. B. (2025). The Influence of Motivation and Job Satisfaction on Employee Performance at the Plantation and Livestock Service Office of Tolitoli Regency. Indonesia Auditing Research Journal, 14(2), 56–65.
Jiang, H., Siponen, M., Jiang, Z. J., & Tsohou, A. (2026). The Impacts of Internet Monitoring on Employees ’ Cyberloafing and Organizational Citizenship Behavior : A Longitudinal Field Quasi-Experiment The Impacts of Internet Monitoring on Employees ’ Cyberloafing and Organizational Citizenship Behavior : A Longi. Information Systems Research Publication, May, 1175–1194.
Lei, M., Alam, G. M., & Bashir, K. (2025). The job performance and job burnout relationship : a panel data comparison of four groups of academics ’ job performance. Fromtier Public Health, January, 1–14. https://doi.org/10.3389/fpubh.2024.1460724
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Meiryani, , Nelviana , Yorick Koh , Gatot Soepriyanto, M. A. and, & Hasan, F. (2022). The Effect of Transformational Leadership and Remote Working on Employee Performance During COVID-19 Pandemic. Frontier in Psychology, 13(August). https://doi.org/10.3389/fpsyg.2022.919631
Nurhidayah, D., & Wahyanti, C. T. (2021). Cyberloafing : Minimalizing Work Stress on Millennial Generations Employee. 5(3), 384–391.
Ramdhan, R. M., Kisahwan, D., & Winarno, A. (2022). Internal Corporate Social Responsibility as a Microfoundation of Employee Well-Being and Job Performance. Sustainability, 14, 1–15.
Rasoolimanesh, Cristian M Ringle, H. O. (2021). The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis. International Journal of Contemporary Hospitality Management, 33(5), 1571–1592. https://www.emerald.com/ijchm/article-abstract/33/5/1571/128733/The-combined-use-of-symmetric-and-asymmetric?redirectedFrom=fulltext
Sao, R., Chandak, S., Patel, B., & Bhadade, P. (2020). Cyberloafing : Effects on Employee Job Performance and Behavior. 8(5). https://doi.org/10.35940/ijrte.E4832.018520
Setyo, R. Endri, E. (2021). Effect of work motivation and job satisfaction on employee performance : Mediating role of employee engagement. Business Perspectives, 19(3), 1727–7051. https://doi.org/10.21511/ppm.19(3).2021.14
Sulistyanto, B. \, & Palupi, M. (2022). The role of work generation as a moderating variable is the relationship between job burnout and organizational commitment to employee performance. 3(3), 509–521. https://doi.org/10.29264/jfor.v24i3.11275
Turek, D. (2021). When does job burnout not hurt employee behaviours ? Journal of Organizational Effectiveness People and Performance, 8(1), 59–79. https://doi.org/10.1108/JOEPP-04-2020-0055
Wartberg, L., Kriston, L., & Thomasius, R. (2020). Computers in Human Behavior Internet gaming disorder and problematic social media use in a representative sample of German adolescents : Prevalence estimates , comorbid depressive symptoms and related psychosocial aspects. Computers in Human Behavior, 103(April 2019), 31–36. https://doi.org/10.1016/j.chb.2019.09.014
Yu, D., Yang, K., Zhao, X., Liu, Y., Wang, S., Agostino, M. T. D., & Russo, G. (2022). Psychological contract breach and job performance of new generation of employees : Considering the mediating effect of job burnout and the moderating effect of past breach experience. Frontier in Psychology, September, 1–13. https://doi.org/10.3389/fpsyg.2022.985604
Zhao, W., Liao, X., Li, Q., Jiang, W., & Ding, W. (2022). The Relationship Between Teacher Job Stress and Burnout : A Moderated Mediation Model. Frontier in Nutrition, 12(January), 1–9. https://doi.org/10.3389/fpsyg.2021.784243
Alkaraan, F., Elmarzouky, M., Hussainey, K., Venkatesh, V. G., & Elmarzouky, M. (2024). Technological Forecasting & Social Change Sustainable strategic investment decision-making practices in UK companies : The influence of governance mechanisms on synergy between industry 4 . 0 and circular economy. Technological Forecasting & Social Change, 187(July 2022), 122187. https://doi.org/10.1016/j.techfore.2022.122187
Angelini, G. (2023). Big five model personality traits and job burnout : a systematic literature review. BMC Psychology, 11(49), 1–35. https://doi.org/10.1186/s40359-023-01056-y
Bakker, A. B., Vries, J. D. De, & Bakker, A. B. (2021). Job Demands – Resources theory and self- regulation : new explanations and remedies for job burnout explanations and remedies for job burnout. ANXIETY, STRESS, & COPING An International Journal, 5806, 1–20. https://doi.org/10.1080/10615806.2020.1797695
Beer, L. T. De, Hill, C., & Scholtz, E. (2023). Personality , job burnout , and somatic complaints : A structural model in a South African sample. 1–9.
Doan, T., Vuong, N., & Nguyen, L. T. (2022). The Key Strategies for Measuring Employee Performance in Companies : A Systematic Review. Sustainability, 14, 1–21.
Fan, T. (2023). Examining Toxic Leadership Nexus With Employee Cyberloafing Behavior via Mediating Role of Emotional Exhaustion. Journal of Organizational and End User Computing, 35(1), 1–23. https://doi.org/10.4018/JOEUC.320817
Fathorrahman, Salam, N., Hidayat, S., & Haerofiatna, H. (2026). The influence of transformational leadership style and organizational culture on employee performance through job satisfaction as an intervening variable. Indonesia Auditing Research Journal, 15(1), 10–19.
Gabriel, K. P., & Aguinis, H. (2022). ScienceDirect How to prevent and combat employee burnout and create healthier workplaces during crises and beyond. Business Horizons, 65(2), 183–192. https://doi.org/10.1016/j.bushor.2021.02.037
Galanis, P., Moisoglou, I., Katsiroumpa, A., Vraka, I., Siskou, O., Konstantakopoulou, O., Meimeti, E., & Kaitelidou, D. (2023). Increased Job Burnout and Reduced Job Satisfaction for Nurses Compared to Other Healthcare Workers after the COVID-19 Pandemic. Nursing Reports, 13, 1090–1100.
Hair, J. F., Hult, G. T. M., & Ringle, C. M. (2021). A Primer on Partial Least Squares Structural Equation Modeling ( PLS-SEM ).
Hair, J., Ringle, C. M., & Sarstedt, M. (2021). Partial Least Squares Structural Equation Modeling ( PLS-SEM ) Using R.
Harjadi, D., Fitriani, L. K., Djuniardi, D., & Supriatna, O. (2024). ANALYSIS OF THE EFFECT OF JOB BURNOUT AND ORGANIZATIONAL COMMITMENT TO EMPLOYEE PERFORMANCE MEDIATED BY CYBERLOAFING BEHAVIOR. 695–705.
Hasanah, A. (2025). Hubungan Antara Job Burnout dan Cyberloafing dengan Work-Life Balance di Lingkungan Kerja : Studi Empiris pada Karyawan. Journal of Economics and Business UBS, 14(3), 481–491.
Hu, D., & Lan, Y. (2024). The dual path effect mechanism study of digital-HRM on employee innovative performance and cyberloafing. Plus One, 1–33. https://doi.org/10.1371/journal.pone.0307195
Ilham, Aqdir, Messa, S. B. (2025). The Influence of Motivation and Job Satisfaction on Employee Performance at the Plantation and Livestock Service Office of Tolitoli Regency. Indonesia Auditing Research Journal, 14(2), 56–65.
Jiang, H., Siponen, M., Jiang, Z. J., & Tsohou, A. (2026). The Impacts of Internet Monitoring on Employees ’ Cyberloafing and Organizational Citizenship Behavior : A Longitudinal Field Quasi-Experiment The Impacts of Internet Monitoring on Employees ’ Cyberloafing and Organizational Citizenship Behavior : A Longi. Information Systems Research Publication, May, 1175–1194.
Lei, M., Alam, G. M., & Bashir, K. (2025). The job performance and job burnout relationship : a panel data comparison of four groups of academics ’ job performance. Fromtier Public Health, January, 1–14. https://doi.org/10.3389/fpubh.2024.1460724
Mankoswa, B. (2025). Burnout phenomenon still unresolved . The current state in theory and implications for public interest.
Meiryani, , Nelviana , Yorick Koh , Gatot Soepriyanto, M. A. and, & Hasan, F. (2022). The Effect of Transformational Leadership and Remote Working on Employee Performance During COVID-19 Pandemic. Frontier in Psychology, 13(August). https://doi.org/10.3389/fpsyg.2022.919631
Nurhidayah, D., & Wahyanti, C. T. (2021). Cyberloafing : Minimalizing Work Stress on Millennial Generations Employee. 5(3), 384–391.
Ramdhan, R. M., Kisahwan, D., & Winarno, A. (2022). Internal Corporate Social Responsibility as a Microfoundation of Employee Well-Being and Job Performance. Sustainability, 14, 1–15.
Rasoolimanesh, Cristian M Ringle, H. O. (2021). The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis. International Journal of Contemporary Hospitality Management, 33(5), 1571–1592. https://www.emerald.com/ijchm/article-abstract/33/5/1571/128733/The-combined-use-of-symmetric-and-asymmetric?redirectedFrom=fulltext
Sao, R., Chandak, S., Patel, B., & Bhadade, P. (2020). Cyberloafing : Effects on Employee Job Performance and Behavior. 8(5). https://doi.org/10.35940/ijrte.E4832.018520
Setyo, R. Endri, E. (2021). Effect of work motivation and job satisfaction on employee performance : Mediating role of employee engagement. Business Perspectives, 19(3), 1727–7051. https://doi.org/10.21511/ppm.19(3).2021.14
Sulistyanto, B. \, & Palupi, M. (2022). The role of work generation as a moderating variable is the relationship between job burnout and organizational commitment to employee performance. 3(3), 509–521. https://doi.org/10.29264/jfor.v24i3.11275
Turek, D. (2021). When does job burnout not hurt employee behaviours ? Journal of Organizational Effectiveness People and Performance, 8(1), 59–79. https://doi.org/10.1108/JOEPP-04-2020-0055
Wartberg, L., Kriston, L., & Thomasius, R. (2020). Computers in Human Behavior Internet gaming disorder and problematic social media use in a representative sample of German adolescents : Prevalence estimates , comorbid depressive symptoms and related psychosocial aspects. Computers in Human Behavior, 103(April 2019), 31–36. https://doi.org/10.1016/j.chb.2019.09.014
Yu, D., Yang, K., Zhao, X., Liu, Y., Wang, S., Agostino, M. T. D., & Russo, G. (2022). Psychological contract breach and job performance of new generation of employees : Considering the mediating effect of job burnout and the moderating effect of past breach experience. Frontier in Psychology, September, 1–13. https://doi.org/10.3389/fpsyg.2022.985604
Zhao, W., Liao, X., Li, Q., Jiang, W., & Ding, W. (2022). The Relationship Between Teacher Job Stress and Burnout : A Moderated Mediation Model. Frontier in Nutrition, 12(January), 1–9. https://doi.org/10.3389/fpsyg.2021.784243
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