Analysis of transformational leadership on organizational citizenship behavior with job satisfaction as an intervening variable
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Abstract
This study examines the influence of transformational leadership on organizational citizenship behavior (OCB) with job satisfaction as an intervening variable. Using a quantitative approach and PLS-SEM, data were collected from 92 employees in PT Lung Cheong Brothers Industrial. The results reveal that transformational leadership has a positive and significant effect on both job satisfaction and OCB. Moreover, job satisfaction is positively associated with OCB and functions as a significant mediator in the relationship between transformational leadership and OCB. These findings confirm that transformational leaders, through inspirational motivation, intellectual stimulation, idealized influence, and individualized consideration, not only directly enhance employees’ extra-role behaviors but also foster higher job satisfaction, which in turn strengthens OCB. The study contributes theoretically by reinforcing Social Exchange Theory and expanding its relevance in the context of developing countries. Practically, it highlights the importance for organizations to invest in leadership development programs and strategies that enhance employee satisfaction to encourage sustainable OCB. Limitations of this study include its relatively small sample size, reliance on self-reported data, and exclusion of other potential variables such as organizational culture. Future research should consider larger samples, longitudinal designs, and additional mediating or moderating variables to further enrich the understanding of these relationships.
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How to Cite
Yusron, M., & Asro, A. (2025). Analysis of transformational leadership on organizational citizenship behavior with job satisfaction as an intervening variable. Indonesia Auditing Research Journal, 14(3), 75–85. https://doi.org/10.35335/arj.v14i3.532
References
Abas, N. I., Sawitri, H. S. R., & Puspawati, D. (2018). Transformational leadership, job performance, and organizational citizenship behavior: Mediating role of work engagement. Sriwijaya International Journal of Dynamic Economics and Business, 2(4), 363–376. https://doi.org/10.9259/sijdeb.v2i4.363-376
Aburumman, O. J., Omar, K., Al Shbail, M., & Aldoghan, M. (2023). How to Deal with the Results of PLS-SEM? In Explore Business, Technology Opportunities and Challenges After the Covid-19 Pandemic (pp. 1196–1206). https://doi.org/10.1007/978-3-031-08954-1_101
Ahmad, R., Nawaz, M. R., Ishaq, M. I., Khan, M. M., & Ashraf, H. A. (2023). Social exchange theory: Systematic review and future directions. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.1015921
Alatailat, M., Elrehail, H., & Emeagwali, O. L. (2019). High performance work practices, organizational performance and strategic thinking. International Journal of Organizational Analysis, 27(3), 370–395. https://doi.org/10.1108/IJOA-10-2017-1260
Alsheikh, G. A. A. (2020). Examining competitive advantage between knowledge sharing, work engagement and organizational citizenship behaviour (OCB) in Jordanian Universities. PalArch’s Journal of Archaeology of Egypt/Egyptology, 17(6), 7422–7434.
Andiningtyas, A. T., Imron, A., & Khaerunnisa, E. (2025). The Influence of Transformational Leadership on Organizational Citizenship Behavior Through Mediation of Job Satisfaction. Indonesian Journal of Innovation Multidisipliner Research, 3(1), 1–10. https://doi.org/10.69693/ijim.v3i1.268
Angelelli, M., Ciavolino, E., Ringle, C. M., Sarstedt, M., & Aria, M. (2025). Conceptual structure and thematic evolution in partial least squares structural equation modeling research. Quality & Quantity, 59(3), 2753–2798. https://doi.org/10.1007/s11135-025-02071-4
Asghar, M. M., Zaidi, S. A. H., Ahmed, Z., Khalid, S., Murshed, M., Mahmood, H., & Abbas, S. (2022). The role of environmental transformational leadership in employees’ influencing organizational citizenship behavior for environment well-being: a survey data analysis. Environmental Science and Pollution Research, 29(39), 58773–58790. https://doi.org/10.1007/s11356-022-19886-5
Baxi, B., & Atre, D. (2024). Exploring Job Satisfaction: Understanding the Meaning, Importance, and Dimensions. J. Manag. Entrep, 18, 1–10.
Cepeda-Carrion, G., Cegarra-Navarro, J.-G., & Cillo, V. (2019). Tips to use partial least squares structural equation modelling (PLS-SEM) in knowledge management. Journal of Knowledge Management, 23(1), 67–89. https://doi.org/10.1108/JKM-05-2018-0322
Cheah, J.-H., Nitzl, C., Roldán, J. L., Cepeda-Carrion, G., & Gudergan, S. P. (2021). A Primer on the Conditional Mediation Analysis in PLS-SEM. ACM SIGMIS Database: The DATABASE for Advances in Information Systems, 52(SI), 43–100. https://doi.org/10.1145/3505639.3505645
Chen, C.-C., Liu, T.-Y., & Chen, H.-C. (2025). Relationship between transformational leadership, work engagement, and organisational citizenship behaviour: the moderating effect of work engagement. Educational Studies, 51(5), 915–934. https://doi.org/10.1080/03055698.2024.2369899
Dai, Y., Tang, Y. M., Chen, W., & Hou, J. (2022). How organizational trust impacts organizational citizenship behavior: Organizational identification and employee loyalty as mediators. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.996962
de Geus, C. J. C., Ingrams, A., Tummers, L., & Pandey, S. K. (2020). Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda. Public Administration Review, 80(2), 259–270. https://doi.org/10.1111/puar.13141
Deng, C., Gulseren, D., Isola, C., Grocutt, K., & Turner, N. (2022). Transformational leadership effectiveness: an evidence-based primer. Human Resource Development International, 1–15. https://doi.org/10.1080/13678868.2022.2135938
Dhir, S., Dutta, T., & Ghosh, P. (2020). Linking employee loyalty with job satisfaction using PLS–SEM modelling. Personnel Review, 49(8), 1695–1711. https://doi.org/10.1108/PR-03-2019-0107
Haass, O., Akhavan, P., Miao, Y., Soltani, M., Jan, T., & Azizi, N. (2023). Organizational citizenship behaviour on organizational performance: A knowledge-based organization. Knowledge Management & E-Learning: An International Journal, 15(1), 85–102. https://doi.org/10.34105/j.kmel.2023.15.005
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). SAGE Publications.
Hermanto, Y. B., & Srimulyani, V. A. (2022). The Effects of Organizational Justice on Employee Performance Using Dimension of Organizational Citizenship Behavior as Mediation. Sustainability, 14(20), 13322. https://doi.org/10.3390/su142013322
Hermanto, Y. B., Srimulyani, V. A., & Pitoyo, D. J. (2024). The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior. Heliyon, 10(6), e27664. https://doi.org/10.1016/j.heliyon.2024.e27664
Hussain, M. K., & Khayat, R. A. M. (2021). The Impact of Transformational Leadership on Job Satisfaction and Organisational Commitment Among Hospital Staff: A Systematic Review. Journal of Health Management, 23(4), 614–630. https://doi.org/10.1177/09720634211050463
Indraini, A. (2025). Banyak Pekerja Belum Ikut Program Pensiun, BP Jamsostek: Beban Ekonomi Makin Berat! DetikfFinance. https://finance.detik.com/moneter/d-8026835/banyak-pekerja-belum-ikut-program-pensiun-bp-jamsostek-beban-ekonomi-makin-berat
Issa Gazi, M. A., Islam, M. A., Sobhani, F. A., & Dhar, B. K. (2022). Does Job Satisfaction Differ at Different Levels of Employees? Measurement of Job Satisfaction among the Levels of Sugar Industrial Employees. Sustainability, 14(6), 3564. https://doi.org/10.3390/su14063564
Jensen, M., Potočnik, K., & Chaudhry, S. (2020). A mixed-methods study of CEO transformational leadership and firm performance. European Management Journal, 38(6), 836–845. https://doi.org/10.1016/j.emj.2020.05.004
Lee, M. C. C., Lin, M.-H., Srinivasan, P. M., & Carr, S. C. (2023). Transformational leadership and organizational citizenship behavior: new mediating roles for trustworthiness and trust in team leaders. Current Psychology. https://doi.org/10.1007/s12144-023-05095-x
Manu, A. (2022). Transformational Leadership. In The Philosophy of Disruption (pp. 67–77). Emerald Publishing Limited. https://doi.org/10.1108/978-1-80262-849-420221006
Meliala, Y. H., Hamidah, & Saparuddin, M. (2023). The Influence of Organizational Culture and Transformational Leadership on Organizational Citizenship Behavior (OCB) Mediated Organizational Commitment and Job Satisfaction. Quality - Access to Success, 24(195). https://doi.org/10.47750/QAS/24.195.28
Meng, J., Murad, M., Li, C., Bakhtawar, A., & Ashraf, S. F. (2022). Green Lifestyle: A Tie between Green Human Resource Management Practices and Green Organizational Citizenship Behavior. Sustainability, 15(1), 44. https://doi.org/10.3390/su15010044
Naimah, M., Tentama, F. T., & Sari, E. Y. D. (2022). Pengaruh Kepemimpinan Transformasional dan Keterlibatan Kerja terhadap Organizational Citizenship Behavior (OCB) melalui Mediator Kepuasan Kerja. Psikologika: Jurnal Pemikiran Dan Penelitian Psikologi, 27(2), 197–222. https://doi.org/10.20885/psikologika.vol27.iss2.art2
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business & Management, 7(1), 1793521. https://doi.org/10.1080/23311975.2020.1793521
Polanco, F. C. (2025). Future time perspective and job satisfaction in financial planning for retirement. Journal of Behavioral and Experimental Economics, 119, 102415. https://doi.org/10.1016/j.socec.2025.102415
Qalati, S. A., Zafar, Z., Fan, M., Sánchez Limón, M. L., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11), e11374. https://doi.org/10.1016/j.heliyon.2022.e11374
Qu, J. (2022). Job satisfaction, expected retirement financial insufficiency, and the expected retirement age of the entrepreneurs: an attraction-selection-attrition theory perspective. Journal of Entrepreneurship in Emerging Economies, 14(6), 1143–1167. https://doi.org/10.1108/JEEE-06-2021-0219
Rahmadani, V. G., & Schaufeli, W. B. (2022). Engaging leadership and work engagement as moderated by “ diuwongke ”: an Indonesian study. The International Journal of Human Resource Management, 33(7), 1267–1295. https://doi.org/10.1080/09585192.2020.1799234
Rehmani, M., Farheen, N., Khokhar, M. N., Khalid, A., Dalain, A. F., & Irshad, H. (2023). How Does Transformational Leadership Stimulate Employee Innovative Behavior? A Moderated Mediation Analysis. Sage Open, 13(3). https://doi.org/10.1177/21582440231198401
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162–174. https://doi.org/10.21511/ppm.19(3).2021.14
Sabbrina, H., & Sandi, H. H. (2025). Transformational Leadership on OCB With the Mediating Role of Organizational Culture. Journal of Management and Administration Provision, 5(2), 357–372. https://doi.org/10.55885/jmap.v5i2.681
Salsabila, R. (2023). Survei: 75% Orang Indonesia Puas dengan Pekerjaannya, Anda? PwC Indonesia. https://www.pwc.com/id/en/media-centre/pwc-in-news/2023/indonesian/survei-75-persen-orang-indonesia-puas-dengan-pekerjaannya-anda.html
Sarstedt, M., Hair, J. F., & Ringle, C. M. (2023). “PLS-SEM: indeed a silver bullet” – retrospective observations and recent advances. Journal of Marketing Theory and Practice, 31(3), 261–275. https://doi.org/10.1080/10696679.2022.2056488
Streukens, S., & Leroi-Werelds, S. (2016). Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results. European Management Journal, 34(6), 618–632. https://doi.org/10.1016/j.emj.2016.06.003
Torlak, N. G., Kuzey, C., Sait Dinç, M., & Budur, T. (2021). Links connecting nurses’ planned behavior, burnout, job satisfaction, and organizational citizenship behavior. Journal of Workplace Behavioral Health, 36(1), 77–103. https://doi.org/10.1080/15555240.2020.1862675
Urbini, F., Chirumbolo, A., Caracuzzo, E., & Callea, A. (2023). Job satisfaction and OCBs: what’s new? The mediating role of organizational identification. International Journal of Organizational Analysis, 31(5), 1748–1762. https://doi.org/10.1108/IJOA-07-2021-2865
Usakli, A., & Rasoolimanesh, S. M. (2023). Which SEM to Use and What to Report? A Comparison of CB-SEM and PLS-SEM. In F. Okumus, S. M. Rasoolimanesh, & S. Jahani (Eds.), Cutting Edge Research Methods in Hospitality and Tourism (pp. 5–28). Emerald Publishing Limited. https://doi.org/10.1108/978-1-80455-063-220231002
Yildiz, Y., & Amin, H. H. H. (2020). Impact of organizational citizenship behaviour on customer satisfaction. Eurasian Journal of Management \& Social Sciences, 1(1), 17–35.
Ytterstad, S., & Olaisen, J. (2023). An Overview of Perspectives of Transformational Leadership. In Learning Transformational Leadership (pp. 13–33). Springer International Publishing. https://doi.org/10.1007/978-3-031-21824-8_2
Aburumman, O. J., Omar, K., Al Shbail, M., & Aldoghan, M. (2023). How to Deal with the Results of PLS-SEM? In Explore Business, Technology Opportunities and Challenges After the Covid-19 Pandemic (pp. 1196–1206). https://doi.org/10.1007/978-3-031-08954-1_101
Ahmad, R., Nawaz, M. R., Ishaq, M. I., Khan, M. M., & Ashraf, H. A. (2023). Social exchange theory: Systematic review and future directions. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.1015921
Alatailat, M., Elrehail, H., & Emeagwali, O. L. (2019). High performance work practices, organizational performance and strategic thinking. International Journal of Organizational Analysis, 27(3), 370–395. https://doi.org/10.1108/IJOA-10-2017-1260
Alsheikh, G. A. A. (2020). Examining competitive advantage between knowledge sharing, work engagement and organizational citizenship behaviour (OCB) in Jordanian Universities. PalArch’s Journal of Archaeology of Egypt/Egyptology, 17(6), 7422–7434.
Andiningtyas, A. T., Imron, A., & Khaerunnisa, E. (2025). The Influence of Transformational Leadership on Organizational Citizenship Behavior Through Mediation of Job Satisfaction. Indonesian Journal of Innovation Multidisipliner Research, 3(1), 1–10. https://doi.org/10.69693/ijim.v3i1.268
Angelelli, M., Ciavolino, E., Ringle, C. M., Sarstedt, M., & Aria, M. (2025). Conceptual structure and thematic evolution in partial least squares structural equation modeling research. Quality & Quantity, 59(3), 2753–2798. https://doi.org/10.1007/s11135-025-02071-4
Asghar, M. M., Zaidi, S. A. H., Ahmed, Z., Khalid, S., Murshed, M., Mahmood, H., & Abbas, S. (2022). The role of environmental transformational leadership in employees’ influencing organizational citizenship behavior for environment well-being: a survey data analysis. Environmental Science and Pollution Research, 29(39), 58773–58790. https://doi.org/10.1007/s11356-022-19886-5
Baxi, B., & Atre, D. (2024). Exploring Job Satisfaction: Understanding the Meaning, Importance, and Dimensions. J. Manag. Entrep, 18, 1–10.
Cepeda-Carrion, G., Cegarra-Navarro, J.-G., & Cillo, V. (2019). Tips to use partial least squares structural equation modelling (PLS-SEM) in knowledge management. Journal of Knowledge Management, 23(1), 67–89. https://doi.org/10.1108/JKM-05-2018-0322
Cheah, J.-H., Nitzl, C., Roldán, J. L., Cepeda-Carrion, G., & Gudergan, S. P. (2021). A Primer on the Conditional Mediation Analysis in PLS-SEM. ACM SIGMIS Database: The DATABASE for Advances in Information Systems, 52(SI), 43–100. https://doi.org/10.1145/3505639.3505645
Chen, C.-C., Liu, T.-Y., & Chen, H.-C. (2025). Relationship between transformational leadership, work engagement, and organisational citizenship behaviour: the moderating effect of work engagement. Educational Studies, 51(5), 915–934. https://doi.org/10.1080/03055698.2024.2369899
Dai, Y., Tang, Y. M., Chen, W., & Hou, J. (2022). How organizational trust impacts organizational citizenship behavior: Organizational identification and employee loyalty as mediators. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.996962
de Geus, C. J. C., Ingrams, A., Tummers, L., & Pandey, S. K. (2020). Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda. Public Administration Review, 80(2), 259–270. https://doi.org/10.1111/puar.13141
Deng, C., Gulseren, D., Isola, C., Grocutt, K., & Turner, N. (2022). Transformational leadership effectiveness: an evidence-based primer. Human Resource Development International, 1–15. https://doi.org/10.1080/13678868.2022.2135938
Dhir, S., Dutta, T., & Ghosh, P. (2020). Linking employee loyalty with job satisfaction using PLS–SEM modelling. Personnel Review, 49(8), 1695–1711. https://doi.org/10.1108/PR-03-2019-0107
Haass, O., Akhavan, P., Miao, Y., Soltani, M., Jan, T., & Azizi, N. (2023). Organizational citizenship behaviour on organizational performance: A knowledge-based organization. Knowledge Management & E-Learning: An International Journal, 15(1), 85–102. https://doi.org/10.34105/j.kmel.2023.15.005
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). SAGE Publications.
Hermanto, Y. B., & Srimulyani, V. A. (2022). The Effects of Organizational Justice on Employee Performance Using Dimension of Organizational Citizenship Behavior as Mediation. Sustainability, 14(20), 13322. https://doi.org/10.3390/su142013322
Hermanto, Y. B., Srimulyani, V. A., & Pitoyo, D. J. (2024). The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior. Heliyon, 10(6), e27664. https://doi.org/10.1016/j.heliyon.2024.e27664
Hussain, M. K., & Khayat, R. A. M. (2021). The Impact of Transformational Leadership on Job Satisfaction and Organisational Commitment Among Hospital Staff: A Systematic Review. Journal of Health Management, 23(4), 614–630. https://doi.org/10.1177/09720634211050463
Indraini, A. (2025). Banyak Pekerja Belum Ikut Program Pensiun, BP Jamsostek: Beban Ekonomi Makin Berat! DetikfFinance. https://finance.detik.com/moneter/d-8026835/banyak-pekerja-belum-ikut-program-pensiun-bp-jamsostek-beban-ekonomi-makin-berat
Issa Gazi, M. A., Islam, M. A., Sobhani, F. A., & Dhar, B. K. (2022). Does Job Satisfaction Differ at Different Levels of Employees? Measurement of Job Satisfaction among the Levels of Sugar Industrial Employees. Sustainability, 14(6), 3564. https://doi.org/10.3390/su14063564
Jensen, M., Potočnik, K., & Chaudhry, S. (2020). A mixed-methods study of CEO transformational leadership and firm performance. European Management Journal, 38(6), 836–845. https://doi.org/10.1016/j.emj.2020.05.004
Lee, M. C. C., Lin, M.-H., Srinivasan, P. M., & Carr, S. C. (2023). Transformational leadership and organizational citizenship behavior: new mediating roles for trustworthiness and trust in team leaders. Current Psychology. https://doi.org/10.1007/s12144-023-05095-x
Manu, A. (2022). Transformational Leadership. In The Philosophy of Disruption (pp. 67–77). Emerald Publishing Limited. https://doi.org/10.1108/978-1-80262-849-420221006
Meliala, Y. H., Hamidah, & Saparuddin, M. (2023). The Influence of Organizational Culture and Transformational Leadership on Organizational Citizenship Behavior (OCB) Mediated Organizational Commitment and Job Satisfaction. Quality - Access to Success, 24(195). https://doi.org/10.47750/QAS/24.195.28
Meng, J., Murad, M., Li, C., Bakhtawar, A., & Ashraf, S. F. (2022). Green Lifestyle: A Tie between Green Human Resource Management Practices and Green Organizational Citizenship Behavior. Sustainability, 15(1), 44. https://doi.org/10.3390/su15010044
Naimah, M., Tentama, F. T., & Sari, E. Y. D. (2022). Pengaruh Kepemimpinan Transformasional dan Keterlibatan Kerja terhadap Organizational Citizenship Behavior (OCB) melalui Mediator Kepuasan Kerja. Psikologika: Jurnal Pemikiran Dan Penelitian Psikologi, 27(2), 197–222. https://doi.org/10.20885/psikologika.vol27.iss2.art2
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business & Management, 7(1), 1793521. https://doi.org/10.1080/23311975.2020.1793521
Polanco, F. C. (2025). Future time perspective and job satisfaction in financial planning for retirement. Journal of Behavioral and Experimental Economics, 119, 102415. https://doi.org/10.1016/j.socec.2025.102415
Qalati, S. A., Zafar, Z., Fan, M., Sánchez Limón, M. L., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11), e11374. https://doi.org/10.1016/j.heliyon.2022.e11374
Qu, J. (2022). Job satisfaction, expected retirement financial insufficiency, and the expected retirement age of the entrepreneurs: an attraction-selection-attrition theory perspective. Journal of Entrepreneurship in Emerging Economies, 14(6), 1143–1167. https://doi.org/10.1108/JEEE-06-2021-0219
Rahmadani, V. G., & Schaufeli, W. B. (2022). Engaging leadership and work engagement as moderated by “ diuwongke ”: an Indonesian study. The International Journal of Human Resource Management, 33(7), 1267–1295. https://doi.org/10.1080/09585192.2020.1799234
Rehmani, M., Farheen, N., Khokhar, M. N., Khalid, A., Dalain, A. F., & Irshad, H. (2023). How Does Transformational Leadership Stimulate Employee Innovative Behavior? A Moderated Mediation Analysis. Sage Open, 13(3). https://doi.org/10.1177/21582440231198401
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162–174. https://doi.org/10.21511/ppm.19(3).2021.14
Sabbrina, H., & Sandi, H. H. (2025). Transformational Leadership on OCB With the Mediating Role of Organizational Culture. Journal of Management and Administration Provision, 5(2), 357–372. https://doi.org/10.55885/jmap.v5i2.681
Salsabila, R. (2023). Survei: 75% Orang Indonesia Puas dengan Pekerjaannya, Anda? PwC Indonesia. https://www.pwc.com/id/en/media-centre/pwc-in-news/2023/indonesian/survei-75-persen-orang-indonesia-puas-dengan-pekerjaannya-anda.html
Sarstedt, M., Hair, J. F., & Ringle, C. M. (2023). “PLS-SEM: indeed a silver bullet” – retrospective observations and recent advances. Journal of Marketing Theory and Practice, 31(3), 261–275. https://doi.org/10.1080/10696679.2022.2056488
Streukens, S., & Leroi-Werelds, S. (2016). Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results. European Management Journal, 34(6), 618–632. https://doi.org/10.1016/j.emj.2016.06.003
Torlak, N. G., Kuzey, C., Sait Dinç, M., & Budur, T. (2021). Links connecting nurses’ planned behavior, burnout, job satisfaction, and organizational citizenship behavior. Journal of Workplace Behavioral Health, 36(1), 77–103. https://doi.org/10.1080/15555240.2020.1862675
Urbini, F., Chirumbolo, A., Caracuzzo, E., & Callea, A. (2023). Job satisfaction and OCBs: what’s new? The mediating role of organizational identification. International Journal of Organizational Analysis, 31(5), 1748–1762. https://doi.org/10.1108/IJOA-07-2021-2865
Usakli, A., & Rasoolimanesh, S. M. (2023). Which SEM to Use and What to Report? A Comparison of CB-SEM and PLS-SEM. In F. Okumus, S. M. Rasoolimanesh, & S. Jahani (Eds.), Cutting Edge Research Methods in Hospitality and Tourism (pp. 5–28). Emerald Publishing Limited. https://doi.org/10.1108/978-1-80455-063-220231002
Yildiz, Y., & Amin, H. H. H. (2020). Impact of organizational citizenship behaviour on customer satisfaction. Eurasian Journal of Management \& Social Sciences, 1(1), 17–35.
Ytterstad, S., & Olaisen, J. (2023). An Overview of Perspectives of Transformational Leadership. In Learning Transformational Leadership (pp. 13–33). Springer International Publishing. https://doi.org/10.1007/978-3-031-21824-8_2
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