##plugins.themes.bootstrap3.article.main##

GERI GONZALES MARBUN
Murni Sari Dewi Simanullang
Amnita Anda Yanti Ginting

Abstract

Patient satisfaction is a feeling that arises from the patient as a result of the performance of health services after the patient compares with what he expects. Therapeutic communication is the ability of a nurse to help deal with stress and overcome psychological disorders of patients by providing understanding to reduce the burden on the patient's mind. The purpose of this study was to determine the relationship between nurse therapeutic communication and patient satisfaction in the inpatient room at Saint Elisabeth Hospital Medan. The method used in this research is descriptive correlation with a cross sectional approach. The sampling technique uses is accidental sampling, with a sample of 52 people. The research instrument used is a nurse therapeutic communication questionnaire and a patient satisfaction questionnaire. The results show that the majority of nurses' therapeutic communication with inpatients was good (92.3%), while the satisfaction of inpatients is mostly satisfied (65.4%). statistical test Spearman rank obtained p value = 0.010 where p <0.05, r = 0.354 indicates that there is a moderate relationship between nurse therapeutic communication and inpatient satisfaction at Saint Elisabeth Hospital Medan. Nurses are advised to maintain therapeutic communication in hospitalized patients.

##plugins.themes.bootstrap3.article.details##

How to Cite
MARBUN, G. G., Simanullang, M. S. D., & Ginting, A. A. Y. (2024). The Relationship between Nurse Therapeutic Communication and Patient Satisfaction in the Inpatient Room of Saint Elisabeth Hospital Medan 2022: Hubungan Komunikasi Terapeutik Perawat dengan Kepuasan Pasien di Ruang Rawat Inap Rumah Sakit Santa Elisabeth Medan Tahun 2022. International Journal on Health and Medical Sciences, 2(2), 32–40. Retrieved from http://journals.iarn.or.id/index.php/HealMed/article/view/183
References
Aiken, L. H., Sermeus, W., Van den Heede, K., Sloane, D. M., Busse, R., McKee, M., Bruyneel, L., Rafferty, A. M., Griffiths, P., & Moreno-Casbas, M. T. (2012). Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. Bmj, 344.
Aldana, J. M., Piechulek, H., & Al-Sabir, A. (2001). Client satisfaction and quality of health care in rural Bangladesh. Bulletin of the World Health Organization, 79(6), 512–517.
Andaleeb, S. S. (2001). Service quality perceptions and patient satisfaction: a study of hospitals in a developing country. Social Science & Medicine, 52(9), 1359–1370.
Bark, P., Vincent, C., Jones, A., & Savory, J. (1994). Clinical complaints: a means of improving quality of care. BMJ Quality & Safety, 3(3), 123–132.
Cleary, P. D., & McNeil, B. J. (1988). Patient satisfaction as an indicator of quality care. Inquiry, 25–36.
Deming, W. E. (2018). Out of the Crisis, reissue. MIT press.
Gallant, M. H., Beaulieu, M. C., & Carnevale, F. A. (2002). Partnership: an analysis of the concept within the nurse–client relationship. Journal of Advanced Nursing, 40(2), 149–157.
Gröne, O., & Garcia-Barbero, M. (2001). Integrated care: a position paper of the WHO European Office for Integrated Health Care Services. International Journal of Integrated Care, 1.
Karaca, A., & Durna, Z. (2019). Patient satisfaction with the quality of nursing care. Nursing Open, 6(2), 535–545.
Langs, R. J. (1989). The technique of psychoanalytic psychotherapy: Theoretical framework: Understanding the patients communications (Vol. 1). Jason Aronson, Incorporated.
Levinson, W., Lesser, C. S., & Epstein, R. M. (2010). Developing physician communication skills for patient-centered care. Health Affairs, 29(7), 1310–1318.
McQueen, A. (2000). Nurse–patient relationships and partnership in hospital care. Journal of Clinical Nursing, 9(5), 723–731.
Meesala, A., & Paul, J. (2018). Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future. Journal of Retailing and Consumer Services, 40, 261–269.
Novack, D. H. (1987). Therapeutic aspects of the clinical encounter. Journal of General Internal Medicine, 2, 346–355.
Okhakhu, E., Emeka, P., & Okhakhu-Okpodi, J. (2015). The Management of Brand through Exceptional Customer Service: A Case for Improving Emergency Room Patient Care Services in Nigerian Hospitals. Ethics & Critical Thinking Journal, 2015(2).
Oliver, R. L. (2014). Satisfaction: A behavioral perspective on the consumer: A behavioral perspective on the consumer. Routledge.
Price, B. (2017). Developing patient rapport, trust and therapeutic relationships. Nursing Standard, 31(50).
Stewart, A. L., Teno, J., Patrick, D. L., & Lynn, J. (1999). The concept of quality of life of dying persons in the context of health care. Journal of Pain and Symptom Management, 17(2), 93–108.
Street Jr, R. L., Makoul, G., Arora, N. K., & Epstein, R. M. (2009). How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Education and Counseling, 74(3), 295–301.
Swartz, M. H. (2014). Textbook of physical diagnosis E-book: history and examination. Elsevier Health Sciences.
Wahdatin, A., Puspita Sari, D. W., & Abdurrouf, M. (2019). The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang.
Williams, A. M., & Irurita, V. F. (2004). Therapeutic and non‐therapeutic interpersonal interactions: the patient’s perspective. Journal of Clinical Nursing, 13(7), 806–815.